Why aren't my stats updating?
I’ve connected my socials but it won’t reflect the stats or is showing 0 for all my followers, likes, and engagement.
If you recently connected your account, please note that it will take at least 72 hours for the stats to backtrack and populate. If this time frame has passed and it still has not reflected the stats, then please reach out to us at firstname.lastname@example.org.
I connected my account months ago, but the stats have stopped updating and refreshing on my profile page. How can I fix this?
If your stats have stopped updating, you can head to your My Settings > Personal Settings > Social Media Accounts to disconnect your account in order to re-connect. If your “disconnect” button is greyed out, please reach out to us at email@example.com for assistance.